Last updated: June 2026

Yuna Viana is a small, owner-run vacation rental in Viana do Castelo, northern Portugal. We take your privacy seriously. This policy explains what information we collect, why we collect it, and how we handle it.

1. Who we are

Yuna Viana Vila Nova de Anha, Viana do Castelo, Portugal yunaviana.com [email protected]

2. What information we collect

We only collect information that is necessary to manage your booking and communicate with you. This includes:

• Your name and contact details (email address, phone number)
• Arrival and departure dates
• Number of guests
• Payment information — processed securely by our booking platforms, not stored by us directly
• Any preferences or requests you share with us
• Messages you send us via email, WhatsApp, or our contact form

3. How we use your information

We use your information to:

• Confirm and manage your reservation
• Communicate with you before, during, and after your stay
• Send you a welcome message with arrival instructions
• Handle any issues or requests during your stay
• Comply with legal obligations (such as guest registration required by Portuguese law)

We do not use your information for marketing purposes without your explicit consent.

4. Legal basis for processing

We process your personal data on the following legal grounds under the General Data Protection Regulation (GDPR):

• Contractual necessity — to fulfil the booking agreement between you and Yuna Viana
• Legal obligation — to comply with Portuguese hospitality and tax regulations
• Legitimate interests — to communicate with you about your stay and improve our service
• Consent — where you have explicitly agreed, for example to receive occasional news or offers

5. Booking management and platforms

Our bookings are managed by Uchill, a professional property management organisation. Guest data related to reservations is handled by Uchill on our behalf. We do not store or process guest booking data directly through our website.

If you book through a third-party platform such as Airbnb or Booking.com, that platform also processes your data according to their own privacy policies. We recommend you read those policies as well.

Yuna Viana operates two licensed holiday rentals in Viana do Castelo, Portugal:

Yuna One — AL nr. 177091/AL

Yuna Two — AL nr. 177015/AL

6. Who we share your data with

We do not sell your data. We share it only where strictly necessary:

• Payment processors, to handle transactions securely
• Portuguese authorities, if legally required under local accommodation regulations
• Service providers directly involved in your stay (e.g. a cleaning company), under confidentiality obligations

7. How long we keep your data

We keep your personal data for as long as necessary to fulfil the purposes above. Booking and financial records are retained for seven years as required by Portuguese tax law. After that period, your data is deleted or anonymised.

8. Cookies and website analytics

Our website (yunaviana.com) uses the following third-party tools that place cookies on your device:

Google Analytics and Google Tag Manager — to understand how visitors use our website. This data is collected in aggregate and linked to your IP address, which is treated as personal data under the GDPR. Google may transfer this data to servers outside the EU.

Google Ads — to measure the effectiveness of our advertising and show relevant ads to people who have visited our website (remarketing).

These are non-essential cookies. Where required by law, we ask for your consent before placing them. You can withdraw your consent at any time via the cookie settings on our website, or by adjusting your browser settings.

For more information on how Google processes data, see policies.google.com/privacy.

9. Your rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (where no legal obligation requires us to keep it)
• Restrict or object to certain processing
• Receive your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the Portuguese data protection authority, the CNPD (Comissão Nacional de Proteção de Dados): www.cnpd.pt

10. Data security

We take reasonable technical and organisational measures to protect your data against loss, misuse, and unauthorised access. We use secure communication channels and limit access to your data to those who need it.

11. Changes to this policy

We may update this policy from time to time. The current version is always available on our website. If we make significant changes that affect your rights, we will let you know directly.

12. Contact

Questions about this policy or how we handle your data? Please get in touch:

Yuna Viana [email protected] yunaviana.com